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Presently, LLMs lack abundant imagery and content, such as photos of the rooms and features, that customers usually demand when making hotel bookings, Kletzel stated., on the other hand, has quickly expanded in current years.
Beyond the guest experience, agentic commerce has the potential to shift the method hotel business' customer care teams operate and are structured, Klein stated. "Will there be some corporations that discover the chance to lower staff? Yes," Klein said. Brand names that believe in terrific client experience and service will find out that AI might help their agents "get involved in more complex, more business-critical discussions that help grow the organization." In 2025, Hyatt decreased staff by approximately 30% across its guest services and support teams "in action to the developing nature of guest queries and moving company requirements," per the company.
This year, a number of collection brands that released in 2025 will continue to expand. Additional new brand names and collaborations, especially in the way of life section, will likely debut too, according to hospitality professionals. In 2025, Marriott introduced 2 collection brand names: Series by Marriott, playing in the high end space in the U.S., and Outdoor Collection, specifically concentrated on outside lodgings in destinations near national parks, deserts, ski locations and coastlines.
Marriott's Outdoor Collection offers distinct accommodations in destinations near national forests, deserts, ski locations and coastlines. Courtesy of Marriott International Wyndham Hotels & Resorts revealed its Dazzler Select brand extension targeting independent hoteliers in the economy way of life section. And IHG Hotels & Resorts touted its own upcoming upper-tier collection brand name throughout third-quarter profits.
Hilton's Beginning Collection, specifically, has more than 60 hotels in the works throughout the U.S. and Canada, Kevin Osterhaus, president of way of life brand names at Hilton, told Hotel Dive. Outset is presently exploring possible brand-new areas in San Diego, Los Angeles and Virginia Beach, Virginia, as well as markets in New Mexico and Colorado in 2026, Osterhaus said.
Kitchen Resilience in Freddys during 2026"Collection brand names are appealing due to the fact that they provide the finest of both worlds: Owners keep the distinct DNA of their home, while opening international circulation, earnings management, loyalty and assistance. Kevin Osterhaus President of lifestyle brands at Hilton From the guest point of view, independent shop hotels are desirable since they offer genuine experiences, Gabriel Perez, chief operating officer of lodging at The Indigo Road Hospitality Group, informed Hotel Dive.
However, when it comes to why the hotel companies are going after independents in the lifestyle sector, "it's not about the visitors. It has to do with developing sub-brands within their own brand names to please investors' needs and to please owner and developers' objectives," Perez stated. JLL's Davis echoed that belief, informing Hotel Dive that the industry is at the point of, if not past the point of, brand name saturation, as "public companies [are] under a significant quantity of pressure for net system growth." This, in turn, puts even more pressure on hotel companies "to produce brand names, micro brands and subsets of brand names in order to broaden their footprint of existing assets," Davis stated.
Hilton's collection brand names' "distinct positioning and storytelling continue to drive interest across chain scales," Osterhaus said. Series and Outdoor Collection, both conversion-friendly offerings, pertain to an ownership community and designers who "are constantly looking for methods to grow, and conversions represent a path for growth," Molinary said.
According to Osterhaus, "As long as brand names are purpose-built and unique in experience and rate point, they add clearness instead of confusion." This year, Hilton plans to remain "very active in the way of life area through strategic collaborations, new finalizings and ongoing development of our present brands," Osterhaus stated. Molinary expects Marriott competitors to start offering some type of branding solution in the outside area, specifically, as "it's a truly popular and growing space" with "a lot of interest." Another growing space is the high-end segment.
That pattern is expected to continue in 2026 as high-end customers drive travel costs and hotel reservations amid a wealth bifurcation at play in the industry. "High-net-worth tourists are anticipated to stay among the most reliable chauffeurs of worldwide travel spending next year," Giray Boran, managing director of BLG Capital, informed Hotel Dive.
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